Where We Ship From
Australia & New Zealand
All Australian and New Zealand orders are dispatched from our Australian warehouse, operated by our third-party logistics partner, Future Fulfilment.
International Orders
International orders are fulfilled from our Shanghai warehouse, also operated by Future Fulfilment, and shipped directly to your location.
This dual-warehouse model allows us to reduce transit times and unnecessary handling.
Processing Times
Orders are typically processed within 1–3 business days.
Once your order has shipped, you will receive a confirmation email with tracking details.
Delivery Timeframes
Delivery estimates are shown at checkout and are indicative only.
Australia: generally 3–7 business days after dispatch
New Zealand: generally 5–10 business days after dispatch
International: delivery times vary by destination and shipping method
Delays may occur due to customs processing, peak periods or factors outside our control.
Duties, Taxes & Customs
International orders may be subject to duties, taxes or customs charges imposed by your local authority. These costs are the responsibility of the customer unless stated otherwise at checkout.
Pre-Orders
If your order contains a pre-order item, your full order will ship once the pre-order item arrives at our warehouse. We are unable to split shipments across multiple dispatches.
Estimated pre-order shipping windows are displayed on the product page.
Shipping Questions
If you have any questions about shipping or delivery, please contact us at hello@noht.com
